Refund policy

Our 30-Day Return Promise

We want you to feel completely at ease with your Prenutra purchase. If you’re not satisfied for any reason, you have 30 days from delivery to request a return. Simply email us at info@prenutra.com and we’ll guide you through the next steps.

A few details to keep in mind:

• Return Shipping: We do ask you to cover return shipping costs.
• The Return Address:
  Prenutra Returns
  1133 Camelback St Unit 7851
  Newport Beach, CA 92658
• Please Contact Us First: We can’t accept items sent back without prior approval—drop us an email and we’ll help you get started.
• Damages: If you open your order and find damage, let us know right away so we can make it right.
• Refunds: Once we’ve received and inspected your package, we’ll issue a refund to your original payment method within 10 business days. Your bank or credit card company may need extra time to process it. If it’s been longer than 15 business days since your return was approved, please reach out to info@prenutra.com so we can help.

It’s that simple—no hassle, no runaround. We appreciate your understanding on shipping costs and hope this makes your Prenutra experience as smooth and reassuring as possible.